FAQs

At 770 Water Damage & Restoration, we know how stressful sudden property damage can be. Often, you are flooded with questions and need to make decisions that are time-sensitive. With over a decade of industry-leading experience, our licensed, bonded, and insured team has seen it all, and we are happy to answer any restoration questions you might have. Below are some of the most common questions we receive.

  • Our Process

    • DO YOU WORK WITH MY INSURANCE?

      Absolutely! Our team understands how much you have to juggle when disaster strikes your property. That is why we work directly with your insurance to negotiate claims and get you the imbursement you need. We strive to ensure a quick assessment, so we can get to work cleaning and restoring your space—getting your life back to normal as quickly as possible.


    • CAN YOU RESTORE WET FURNITURE?

      Our skilled technicians do our best to salvage all of your belongings. That is why in addition to our full-service property restoration services we have an in-house art restoration and fabric restoration division. Our warehouses are climate controlled, so your belongings stay protected from heat, cold, and humidity. Once we evaluate the extent of the damage to your furniture, we can more accurately understand if we can restore your item.


    • DO I NEED TO MOVE OUT DURING THE RESTORATION SERVICE?

      This is entirely dependent on you and the extent of damage to your property. The immediate thing to consider is first and foremost, your safety. Your insurance representative can provide guidance if that is in question. Next, it is important to know that while we utilize the most advanced equipment on the market, our air movers and dehumidifiers can make your space drafty and produce noise that could be disruptive to your day-to-day activities—making an alternative place to stay appealing to some.

    • CAN I DO THE CLEAN UP MYSELF?

      Our team understands and appreciates the DIY spirit. Unfortunately, if you have experienced water, sewage, or mold damage, there could be hidden damage that can only be found and removed using specialized equipment. Our licensed and certified team is trained on the latest in damage detection, and we can walk you through your restoration process, so your experience is a smooth one.


    • WHAT SHOULD I LOOK FOR IN A RESTORATION COMPANY?

      When looking to hire a restoration company, it is important to look for a business that has the equipment, expertise, and experience you can count on, so you know your property and belongings are in good hands. At 770 Water Damage & Restoration we are licensed by the CA Department of Public Health and fully bonded and insured. Additionally, all of our technicians are IICRC-certified and EPA lead-safe certified. With over 10 years of experience, we have helped hundreds of property owners find reliable and affordable restoration solutions—proudly displaying our 5-star reviews here.

    • CAN I GET HELP AT NIGHT?

      Emergencies don’t wait for daylight, so neither do we. Our certified technicians are available 24/7/365. We can arrive on-site within 60 minutes of your call to get you the help you need fast.

    • HOW LONG WILL MY RESTORATION TAKE?

      Unfortunately, there is no one-size-fits-all solution to disaster relief, and we are not interested in giving you half-truths. That is why when our technicians arrive, we perform a detailed inspection of your property. Once we finish our assessment, we can give you a more accurate time frame and walk you through the process from start to finish.